Zultys Unveils a New Era of AI‑Powered Communication and Productivity — Powered Locally by Contrast

Zultys has introduced a sweeping set of AI‑driven enhancements across its Unified Communications platform, delivering smarter interactions, deeper insights, and a more seamless experience across desktop, web, and mobile. With major updates to Mobile ZAC, the launch of the new Zultys AI Receptionist™, and the release of MX 19.0 with ZAC 10.0.10, organizations now gain unprecedented visibility, automation, and intelligence in every conversation.

As a trusted Zultys partner serving Central Pennsylvania — including Mifflinburg, Lewisburg, Harrisburg, Williamsport, and State College — Contrast is proud to bring these innovations directly to local businesses. Our hands‑on service, expert support, and deep knowledge of the Zultys ecosystem ensure that your organization gets a communication experience that’s not only powerful, but also personalized and reliable.

AI Comes to Mobile: Mobile ZAC 2.2

Mobile ZAC 2.2 brings full-featured AI capabilities to the Zultys mobile experience, achieving near‑complete parity with desktop and web applications. Users can now access:

AI‑Powered Closed Captions

Real‑time captions for one‑to‑one calls, conferences, and call groups improve accessibility and clarity in any environment.

Live AI Transcription

Conversations are transcribed as they happen, with keyword search to instantly locate important moments.

Post‑Call Transcripts

Automatically generated written records help users review, reference, and share call details long after the conversation ends.

AI Sentiment Analysis

ICC agents can monitor live sentiment shifts, while supervisors receive real‑time alerts when customer experience trends negative.

Mobile ZAC 2.2 also introduces screen‑share viewing, system speed dial access, improved notification management, simplified issue reporting, and grouped notifications for a cleaner mobile workflow. Together, these updates make Mobile ZAC a powerful, AI‑enabled communication hub for users on the go.

Introducing Zultys AI Receptionist™: Intelligent, Human‑Like Call Handling

Zultys has launched its new AI Receptionist™, a voice‑enabled virtual receptionist that delivers natural, conversational interactions for every caller. Designed to reduce workload on staff while improving customer experience, the AI Receptionist:

• Answers questions using only approved, organization‑controlled sources
• Handles predictable inquiries like hours and directions
• Supports complex questions with intelligent routing
• Filters spam and identifies caller intent
• Provides 24/7/365 coverage with simultaneous call handling
• Transfers calls with full context so callers never repeat themselves

The system blends conversational AI with traditional DTMF dialing, allowing callers to press keys or speak naturally. With integrations across CRMs, scheduling tools, POS systems, and automation platforms like Zapier, the AI Receptionist becomes a powerful front‑line resource that enhances efficiency and consistency across the organization.

For businesses across Central PA, Contrast helps configure, customize, and optimize the AI Receptionist so it reflects your brand, your workflows, and your customer service goals.

MX Release 19.0 & ZAC 10.0.10: AI‑Powered Productivity Across the Platform

The latest MX system release introduces a comprehensive suite of AI capabilities designed to make conversations more accessible, searchable, and actionable:

AI Features Across the Platform

• Live Closed Captions for real‑time clarity
• Live Transcription with instant keyword search
• Post‑Call Transcripts for documentation and review
• Real‑Time Sentiment Analysis to identify customer experience trends

These features are available across ZAC, Web ZAC, and Mobile ZAC 2.2 when configured with Zultys AI Services or Bring‑Your‑Own API keys.

Enhanced Call Logs for Users and Supervisors

ZAC 10.0.10 introduces major improvements to both user and supervisor call logs:

• Unified access to call recordings, transcripts, voicemails, and Call Attached Data
• Full‑text and semantic search across all interactions
• Advanced filtering by attributes, duration, timeframe, and more
• Visual indicators showing which calls contain additional interaction data

Supervisors gain a powerful new Contact Center Call Log, enabling deep insight into agent activity without relying on external reporting tools.

AI Auto Attendant

The new Zultys AI Auto Attendant™ uses natural voice recognition to route callers without rigid dial‑based menus, creating a more modern and intuitive experience.

Third‑Party AI Integrations

Release 19 supports external AI agents via SIP call forwarding, enabling organizations to integrate providers like PolyAI or other conversational AI systems.

Refreshed ZAC Interface

ZAC 10.0.10 delivers a cleaner, more intuitive interface with improved navigation, modernized settings, and updated notification styling.

A Unified Vision for Smarter Communications — Delivered Locally by Contrast

Across mobile, desktop, and automated call handling, Zultys’ latest updates represent a major leap forward in AI‑powered communication. With intelligent transcription, sentiment analysis, advanced call logging, and a fully conversational AI receptionist, organizations can now transform everyday interactions into actionable insights.

As a trusted Zultys partner in Central Pennsylvania, Contrast combines these powerful tools with responsive local support, expert implementation, and a commitment to long‑term customer success. The result is an exceptional phone and communication experience tailored to the needs of businesses throughout Mifflinburg, Lewisburg, Harrisburg, State College, Williamsport, Selinsgrove, and beyond.

Want to learn more or see if Zultys is a good fit for your company?

Give us a call at (570) 966-1515 or use the form below to send us an email.

About Contrast
Contrast is a locally focused Managed Technology Services Provider (MTSP) helping businesses throughout Pennsylvania’s Greater Susquehanna Valley run more securely, efficiently, and without IT headaches. We specialize in fully managed IT support, cybersecurity, cloud solutions, voice and unified communications systems, video surveillance, secure entry, and proactive monitoring for growing organizations in Lewisburg, Selinsgrove, Sunbury, Danville, Milton, Bloomsburg, and surrounding communities. Our approach is simple: prevent problems before they impact your business, respond fast when you need us, and align your technology with your long-term goals. If you’re ready for reliable, fully managed IT support from a local team that understands the needs of Central PA businesses, Contrast is here to help.